Live Monitoring Technician - Casual

Football Federation Australia (FFA) is the national governing body for football in Australia. It governs all national teams (including the Caltex Socceroos and Westfield Matildas), the Hyundai A-League, Westfield W League, Foxtel National Youth League, Westfield FFA Cup, PlayStation 4 National Premier Leagues and also leads state, community and grass roots football.

The FFA’s strategy focusses on Entertainment (connecting more fans with the Hyundai A-League), Participation (improving the experience for all participants), Winning (building generations of successful national teams) and Leading (Leading football towards a united purpose).

To achieve these goals FFA must become technology and knowledge leaders with an ambitious goal to become digitally mature in Australian sport. This will be achieved with a renewed focus on transforming the digital experience for the football community and leveraging new technology to support the business.

You will be responsible for:

• Live Monitoring of FFA’s core digital platforms during live match streaming on FFAs Mobile App ‘My Football Live’.
• Incident Management: First level support during live match streaming and weekend out of hours

Live Monitoring:

• Perform readiness checks of all the FFA systems including readiness checks of relevant FFA vendors on game day
• Pre-warm auto scaling of the API services if required
• Manually monitor the FFA API services & Amazon instance during the live game
• Active participant of each live event bridge
• Attendance at weekly Live Event review meeting

Incident Management:

• First level support for all Priority incidents including:
• Logging of incidents
• Categorizing and Prioritizing incidents
• Triaging of and where possible remedy of an incident
• Escalation where relevant to vendors or second level support
• Providing status updates / communication to stakeholders

Live match coverage includes:

* rounds kick off times may vary from week to week and may include mid-week fixtures

** matches may take place at varying hours including late nights and early mornings

Knowledge & Experience

• Experienced in working with fast moving data websites.
• Running parameterised requests to secure APIs and interpreting issues through data, utilising tools such as Postman.
• Strong working knowledge of operating with LAMP stacks
• Troubleshooting issues through logs, linux service commands and running PHP artisan fetch commands.
• Experienced in log searching through Kibana.
• Experienced in interpreting infrastructure and application behaviour through dashboards.
• Use of service incident response software e.g. PagerDuty
• Ability to communicate through instant messaging software e.g. Slack
• Ability to work weekends and nights.
• Strong attention to detail, prioritisation, & process improvement skills.
• Strong communication skills.
• Passion for football would be an advantage.
• Educated to a minimum of degree level in a highly analytical discipline such as - Mathematics, Statistics, Data Science, Computer Science.

FFA People & Culture

FFA’s staff culture is an evolving process of continuous improvement with a consistent passion across the business for growing the game to become Australia’s number 1 sport. FFA’s existing and incoming staff all need to align to the organsiation’s values - People, Collaboration, Integrity, Whole of Game, Unlimited Potential and Excellence. More recently there has been a conscious focus on improving flexibility and work life balance within FFA through the introduction of the FFA People & Work Approach. This allows individuals to develop informal work arrangements to suit their personal situations.
 

Apply now for this exciting opportunity by sending your resume to recruitment@ffa.com.au . Please be specific in the email title of the role you are applying for.

Only candidates selected for the short list will be contacted in relation to this role.