My Football Live Terms of Use

Terms of Use: Changes to Live Pass in 2021/22

As of the 31st July 2021, Live Pass has officially been decommissioned.

Live streaming will no longer be available within the My Football Live App.

You’ll still have free access to live scores and other great features on the apps. Learn more about the changes click here

My Football Live pass is no longer included in Telstra Mobile plans. Telstra Mobile customers can no longer get a My Football Live Pass subscription as part of their mobile plan.

You can no longer access a Live Pass by maintaining a $30+ pre-paid recharge.

If you have a billing issue to resolve, you should contact the Apple App Store or Google Play Store or contact Telstra Crowd Support for further support.

Terms of Use: My Football Live App

By downloading this application, you accept the following terms. If you don't agree to be bound by these terms, you must not download this application.

Standard data charges apply when downloading or using the My Football Live App. Video data usage is unmetered only for eligible Telstra customers.

Network Connectivity

This Application requires Network Connectivity to function properly. Please note that poor signal quality (dependent on your location and service provider) may slow down or prevent the Application from working at optimum speed. If you have concerns regarding the quality of your signal strength, please contact your mobile network service provider directly.

Unmetering

Standard data charges apply when downloading or using the app. Video data usage is currently unmetered only for certain Telstra customers in respect of supported devices.

Video data usage is only unmetered for the following Telstra services:

  • Telstra mobile handsets / tablets with any Telstra SIM (excluding International Roaming)
  • Telstra Mobile Broadband (Dongles and mobile Wi-Fi hotspots) with any Telstra SIM (excluding BigPond Wireless Broadband and International Roaming)

Telstra services excluded from unmetering:

  • BigPond Wireless Broadband
  • International Roaming
  • Telstra Business Broadband
  • BigPond Internet (Dial Up/ Satellite/ Hourly Plans)
  • BigPond ADSL/Cable/NBN

Note: When accessing premium content, a connection charge may apply while accessing the live content server

Supported Devices

iOS - 12.0 and above

  • iPhone 7
  • iPhone 7 plus
  • iPhone 8
  • iPhone 8 plus
  • iPhone X
  • iPhone XR
  • iPhone XS
  • iPhone XS Max
  • iPhone 11
  • iPhone 11 pro
  • iPhone 12
  • iPhone 12 pro
  • iPad (5th generation +)
  • iPad Air 2
  • iPad Pro

Android - 8.0 and above:

Smartphones

  • Google Pixel 3
  • Google Pixel 3 XL
  • Samsung Galaxy S7
  • Samsung Galaxy S7 Edge
  • Samsung Galaxy S8
  • Samsung Galaxy S8 Plus
  • Samsung Galaxy S9
  • Samsung Galaxy S9 Plus
  • Samsung Galaxy S10
  • Samsung Galaxy S10 Plus
  • Samsung Galaxy S20
  • Samsung Galaxy S20+
  • Samsung Galaxy S20 Ultra
  • Samsung Galaxy J5 Pro
  • Samsung Galaxy Note 9
  • Samsung Galaxy A8
  • Samsung Galaxy Tab A 10.1

Privacy

You agree:

  • Telstra may collect your personal information in accordance with our Privacy Statement, including in order to provide this service to you; and
  • Telstra may use and disclose your personal information in accordance with our Privacy Statement, including for any purposes necessary to provide you with this service.

A copy of our Privacy Statement is located at http://www.telstra.com.au/privacy/index.htm.

Full T&C's available

Telstra’s Our Customer Terms also apply and are available at https://www.telstra.com.au/customer-terms. Content you can access depends on your handset and coverage areas. Some content is provided by third parties. To the extent permitted by law we are not responsible for third party content and do not promise its accuracy, suitability or quality.