Live Pass FAQs

My Football Live FAQs

My Football Live App FAQ

Do I pay for the data when using the App?

Standard data charges apply when downloading or using the app. Video data usage is currently unmetered only for certain Telstra customers in respect of supported devices.

  • Telstra mobile handsets / tablets with any Telstra SIM (excluding International Roaming)
  • Telstra Mobile Broadband (Dongles and mobile Wi-Fi hotspots) with any Telstra SIM (excluding BigPond Wireless Broadband and International Roaming)

Telstra services excluded from unmetering:

  • BigPond Wireless Broadband
  • International Roaming
  • Telstra Business Broadband
  • BigPond Internet (Dial Up/ Satellite/ Hourly Plans)
  • BigPond ADSL/Cable/NBN

What are the supported devices on the My Football Live App?

The current version of the My Football Live App is supported on the following operating systems and devices:

iOS - 12.0 and above

  • iPhone 7
  • iPhone 7 plus
  • iPhone 8
  • iPhone 8 plus
  • iPhone X
  • iPhone XR
  • iPhone XS
  • iPhone XS Max
  • iPhone 11
  • iPhone 11 pro
  • iPhone 12
  • iPhone 12 pro
  • iPad (5th generation +)
  • iPad Air 2
  • iPad Pro

Android - 8.0 and above:


  • Google Pixel 3
  • Google Pixel 3 XL
  • Samsung Galaxy S7
  • Samsung Galaxy S7 Edge
  • Samsung Galaxy S8
  • Samsung Galaxy S8 Plus
  • Samsung Galaxy S9
  • Samsung Galaxy S9 Plus
  • Samsung Galaxy S10
  • Samsung Galaxy S10 Plus
  • Samsung Galaxy S20
  • Samsung Galaxy S20+
  • Samsung Galaxy S20 Ultra
  • Samsung Galaxy J5 Pro
  • Samsung Galaxy Note 9
  • Samsung Galaxy A8
  • Samsung Galaxy Tab A 10.1

Please note that only devices purchased within Australia and New Zealand are supported as devices purchased elsewhere may include software or technology that has been configured for use overseas.

How soon are Match Highlight videos available in the app?

Match highlights are typically available in the app between 30-60 minutes after the full time.

Why am I required to update my app to the latest version before I use it?

Mandatory updates are required in order to ensure that all our users can benefit from all the new features and bug fixes to enhance the overall user experience.

How do I manage push notifications (iOS and Android only)?

Open the My Football Live App, select Notifications from the menu, and manage notifications settings.