Member Protection Information Officers

A Member Protection Information Officer (MPIO) is generally the first point of contact for persons with member protection or child protection enquiries or complaints. MPIOs provide information to participants about the options available to them. MPIOs can also provide information to clubs about member protection and related issues and policies. MPIO’s are impartial and generally do not mediate or investigate complaints.

Depending on what level your matter relates to, will affect which MPIO you should contact. Generally, if your concern relates to behavior or an incident which occurred at the:

Club level or involves people operating at the club level, then the complaint should be reported to and handled by the relevant Club in the first instance;
State level or involves people operating at the relevant state level, then the complaint should be reported to and handled by the relevant Member Federation in the first instance; and
National level, then the complaint should be reported to and handled by Football Australia.

Further, only the most serious cases from state level should be referred to Football Australia.

If you are having any difficulty finding the contact details of your Club’s or Association’s MPIO, you should contact your relevant Member Federation. To contact Football Australia’s MPIO, please email MPOEmail@footballaustralia.com.au